Free shipping items: Returns/Exchanges on free shipping items (anything that is not our fault) will be charged the original shipping costs.
Free shipping items: Returns/Exchanges on free shipping items (anything that is not our fault) will be charged the original shipping costs. Free shipping is always basic, 1st Class Shipping (or Ground of larger items), expediated shipping on free shipping will require the customer paying the difference between free shipping and the expediated shipping of their choosing, which will be billed after the order is completed or we will refund the free shipping if expediated shipping is paid for
We ship all orders as soon as possible and aim to ship within 1-3 business days. Average delivery time is 3-10 business days depending on the destination. *If you place your order after 4PM PST on Friday, or over the weekend (Saturday or Sunday), your order will be processed on the following business day. If longer you will receive email notification if it is not specified on the product page. If your item is on back-order, we will contact you. Orders are not usually processed or shipped on Saturday, Sunday or Holidays expect for special circumstances. Exact ship times for each item can be found on that product's page, where you add an item to the shopping cart. If you need faster shipping, please contact us before placing your order. If you are unsure, please contact us before placing your order. Text or Call us Special rates for expedited shipping are available
Shipping & Handling Rates for online purchases:
Up to $25 = $7.95
$25.01 - $50 = $8.95
$50.01 - $100 = $11.95
$100.01 - $150 = (normally $15.95) Currently FREE within the U.S.!
$150.01 - $200 = (normally $19.95) Currently FREE within the U.S.!
$200.01 - $250 = (normally $23.95) Currently FREE within the U.S.!
$250.01 - $300 = (normally $26.95) Currently FREE within the U.S.!
$300.01 - $400 = (normally $29.95) Currently FREE within the U.S.!
AustinCavalier typically uses USPS, but not limited to FedEx, UPS and other shipping methods.
When your order is shipped partially or in full, you will receive an email indicating it has shipped. Once your order ships you will receive an automated email with tracking information You can also log into your account and track your package through our website if tracking is indicated. Some packages tracking is not available until after the package has been delivered.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by AustinCavalier or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Most items can be shipped internationally, please contact us for international shipping rates before you place your order. If you place your international order, we will send you an email with the shipping charges and charge your card. If you paid by PayPal, we can send you a PayPal invoice, on request. If your card is unable to be re-charged, we will need a new card to charge for the shipping, before we can process your order. Specialty items...please allow 7-10 business days for shipping (business days do not include weekends or holidays. At busy times like the start of football season and Christmas, shipping can be longer, sometimes up to 4 weeks. (Especially personalized items) depending how backed up the manufacturers are at the time. We always do our best to rush orders if we can.
It is AustinCavaliers policy to try and send you a shipping confirmation with a tracking number within 24-48 hours after your order ships, but there are times when we this doesn't happen.
It is AustinCavaliers policy to try and send you a shipping confirmation with a tracking number within 24-48 hours after your order ships, but there are times when we this doesn't happen. Sometimes items ship from manufacturers directly and sometimes the manufacturers do not provide us with the confirmations and tracking. In that case, you would not receive a shipping confirmation. Please call for tracking. At extremely busy times at AustinCavalier, we sometimes get too backed up to send shipping confirmations. If you notice your shipment time has come and gone and you have not received a confirmation, please contact us for tracking.