DELIVERY:

AustinCavalier is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have no control over mail delivery once it leaves our boutique so please check with the carrier if we show it shipped and you have not received it.

If your tracking number has indicated that your package has been delivered, please contact your Local Post Office for better assistance.
AustinCavalier is unable to assist if the package is indicating that it is delivered.

Please note with USPS, you may experience shipping delays. We have the same tracking information you have and can only see what you can see in the USPS’s tracking system. We do not receive any additional information from the carrier. AustinCavalier cannot replace lost, damaged or stolen items via USPS.

Deliveries may take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
Please allow USPS up to 24 hours after shipment to show a delivery estimate.