Store Policy

Definitions and key terms

AustinCavalier is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have no control over mail delivery once it leaves our boutique so please check with the carrier if we show it shipped and you have not received it.

During the holiday season, processing time can take up to 10 days. If you are in need of item(s) for a specific holiday, please contact prior to placing your order to see if it would make it in time. There is no guarantee your order will arrive in time due to any shipping delays that may occur in transit.

*Free shipping is not available to International orders and some items do not qualify due to size and weight, such as carriers, beds and furniture etc.

Austin Cavalier Woof Pack grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the website strictly in accordance with the terms of this Agreement.

Please note that once orders are placed, we cannot cancel or change orders.

All customers are charged at the time of purchase. All payments are in USD.

We at  ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Thanks for shopping at Austin Cavalier Woof Pack. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

Free shipping items: Returns/Exchanges on free shipping items (anything that is not our fault) will be charged the original shipping costs.

Call us if you prefer to place your order by phone, 516-666-3055 or text 425-435-3054. We ask that you provide a phone number and email (if available) in the event we have any questions. Our best effort is made to maintain sufficient inventory for products offered on our website, as

General Terms

By accessing and placing an order with Austin Cavalier Woof Pack, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Austin Cavalier Woof Pack.